We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

De CMS-wereld is veranderd. Voorheen kochten grote bedrijven high-end systemen die ze aan hun wensen...

With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience...

In today's market, customers control the buying journey – a trend that has accelerated with the increased...

For sales and marketing leaders operating in today's hyper-competitive world, their CRM system could...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

During the coronavirus pandemic, the financial services sector became something of an additional emergency...

Brands that excel at delivering relevant and personalised customer experiences are leading because they're...

Delivering a great customer experience is essential in any business. It drives loyalty, customer retention...

You need an end-to-end view of your content lifecycle to meet customer expectations and deliver personalized...

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....