Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Learn six best practices of customer service and operations leaders for delivering consistent customer...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

As marketers, we can be a picky bunch. In an effort to put our best foot forward, we often use brand...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

PerimeterX was named a leader in The Forrester New Wave™: Bot Management, Q1 2020. According to the...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...

This paper picks out proven cases which can be adapted into a practical reality to make customer engagement...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...