We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Today's brands are entering a new era of customer engagement. The swift digital transformation spurred...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

Business-to-business (B2B) manufacturers today are facing greater demand for frictionless buying experiences....

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

A comprehensive insight into Marketplaces, their role in e-commerce development, their main operating...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

PerimeterX was named a leader in The Forrester New Wave™: Bot Management, Q1 2020. According to the...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

76% of consumers have permanently changed their buying behaviors (brand switching, cost rationalization,...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

Consumers today have more choices than ever. Often, all it takes is a better online experience, an enticing...

Field service management teams want to keep costs down, while improving their customer service relationships. This...