Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

Field service technicians are often the only physical point of contact people have after buying a product...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Customer expectations have increased dramatically over the past decade. Customers now expect brands to...

Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

Now is the time to take your digital transformation in a new, more effective direction. At ServiceNow,...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

It's an exciting time for marketers. In the era of digital transformation—where everyone and everything...

Dynamic, scalable and engaging — but you already knew that about webinars. What you didn't know is...

In today's global economy, companies are digitising as quickly as possible in order to remain competitive...

We all inhabit a world of digital chaos, where the demand for agile marketing has resulted in an overwhelming...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

Meet your CX objectives consistently across in-facility and remote customer support teams with a proven...