Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

Meet your CX objectives consistently across in-facility and remote customer support teams with a proven...

2020 was a year where digital experiences, from a production and consumption perspective, were thrust...

In today's global economy, companies are digitising as quickly as possible in order to remain competitive...

Hoe kunt u sales digitaliseren? Branche-experts voorspellen dat succesvolle ondernemingen binnenkort...

We all inhabit a world of digital chaos, where the demand for agile marketing has resulted in an overwhelming...

In a climate of rising customer expectations, now is the right time to refine your use of inbound channels—it...

Customer expectations have increased dramatically over the past decade. Customers now expect brands to...

¿Qué impide a los equipos de marketing tener éxito? ¿Por qué algunos directores de marketing parecen...

Marketers have been doing lead generation (the process of creating new contacts) for decades. According...

Our useful guide explores how activation campaigns, monetization campaigns, and retention campaigns can...