With our Digital Acceleration program, you'll work with Adobe strategy consultants to uncover KPIs and...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

Now is the time to take your digital transformation in a new, more effective direction. At ServiceNow,...

Today's brands are entering a new era of customer engagement. The swift digital transformation spurred...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Dans un univers digital où chaque campagne et chaque expérience client peuvent faire l'objet d'un suivi,...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Hoe kunt u sales digitaliseren? Branche-experts voorspellen dat succesvolle ondernemingen binnenkort...

Dynamic, scalable and engaging — but you already knew that about webinars. What you didn't know is...

Mapp Cloud brings customer acquisition and customer engagement together in one simple platform infused...

Digital Transformation is the process by which enterprises adapt to or drive disruptive changes in their...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...