14 innovative personalisation ideas for the digital-first customer
Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything. Customers and businesses made the switch from in-person to online whilst customer behaviours changed rapidly. Customer expectations outpaced experiences companies could deliver and a new bar was set for expectations moving forward. This eBook discusses 14 key personalisation ideas that will satisfy the current needs of consumers.
Download now to find out how you can provide unique experiences at or before the moment of customer need.
Read More
By submitting this form you agree to NICE inContact contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. NICE inContact web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: B2B, Collaboration, Customer Data, Customer Interaction, Customer Relationship, Customer retention, Digital Marketing, Measurement, Online Marketing, Segmentation, Targeting, Technology
More resources from NICE inContact
Cultivating a future-proof customer journey s...
When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses were thrust five years forward in digital ...
The Inner Circle Guide to Omnichannel
Today's digital fluent customers have high expectations and are the least loyal of all groups. Great CX is the key to retaining digital-fluent cust...
The state of contact centre transformation in...
The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there is no going back to how things were. Deprived...
