Latest resources from NICE inContact

The state of contact centre transformation in...
The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there is no going back to how things were. Deprived...

Cultivating a future-proof customer journey s...
When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses were thrust five years forward in digital ...

14 innovative personalisation ideas for the d...
Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything. Customers and businesses made the swit...