We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Now more than ever, an enterprise's ability to understand the needs of their customers and respond quickly...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Adobe hat Forrester Consulting beauftragt, eine TEI-Studie (Total Economic Impact™) durchzuführen...

The rise of marketing technology has in some ways shined a light into areas that were previously hard...

Any marketer worth their weight in leads knows the benefits of personalization—and yet, a surprisingly...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

This whitepaper serves as a preventative measure against wasted resources, providing marketers with: Download...