Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

E-signatures create a secure and customer-friendly experience, are legally recognized in most countries,...

Salesforce is a customer relationship management (CRM) platform in the cloud, offering businesses a single...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

Als bedrijven toptalenten willen aantrekken, hebben ze moderne, geavanceerde en digitale wervings- en...

Customer expectations have increased dramatically over the past decade. Customers now expect brands to...

Cognitive technologies, also known as artificial intelligence, are perhaps the most transformative of...

In recent years, the role of CIO has evolved to meet a wider set of responsibilities and aspirations....

$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...

How can you continue to make improvements in spite of unexpected challenges? Realising customer experience...

Box and ECM: Key integrations that drive digital transformation Legacy ECM solutions simply can't keep...

This paper picks out proven cases which can be adapted into a practical reality to make customer engagement...

There comes a point where once campaigns are up and running, it's not about either getting things moving...

The threat of COVID-19 has caused companies to quickly switch to remote working, with almost anyone who...