Cognitive technologies, also known as artificial intelligence, are perhaps the most transformative of...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Michaels has always understood the value of personalization. But as the craft retailer's reach has expanded...

76% of consumers have permanently changed their buying behaviors (brand switching, cost rationalization,...

Over the last year retailers have faced unprecedented challenges. The need to rapidly adapt to shifting...

Adobe recently commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study to help...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Innovations in mobile computer vision technology mean everyday smart devices can be transformed into...

With so much data available, and advanced tools at our fingertips, it's possible to create dynamic, 360-degree...

There are 'random acts of coaching' and then there is high-impact coaching – the kind that motivates...

Over the past year, society has proven we can be effective, creative and productive working from anywhere—even...

The world of content management is shifting. Real-time, personalised experiences—like receiving offers...

Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often...

In 2020 to 2022 the world has gone through major turmoil. Series of events that followed reshaped our...