Industry experts predict that successful businesses will soon become 100% digital for all transactions....

The pandemic redefined 'work' as we know it. Companies adopted new technologies and workflows to support...

Delivering a great customer experience is essential in any business. It drives loyalty, customer retention...

Advanced and continuously evolving technologies — artificial intelligence (AI), machine learning (ML),...

Today's eCommerce is on the verge of the great change. We got used to see the customers through the prism...

To learn more about the impact of shifting consumer behaviors, PayPal partnered with AdWeek to better...

We've all experienced the widespread impact of the COVID-19 pandemic. From a business perspective, the...

Is modern headless commerce right for you? Of course, modern headless commerce isn't right for every...

RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...

Self-scanning is a great choice for customers who want to save time. A SOTI survey in 2018 showed that...

Digital Transformation is the process by which enterprises adapt to or drive disruptive changes in their...

When COVID-19 struck businesses in March 2020, companies scrambled to cobble together temporary work-fromhome...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

The way we work has changed. Modern organizations are putting together new technology systems that allow...