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The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

Whatever the size of your organisation, this guide will help you choose, deploy, and optimise a CMS that...

This paper picks out proven cases which can be adapted into a practical reality to make customer engagement...

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RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...

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Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...

One secure platform for banking and capital markets Easy, secure client experiences are the new gold...