The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Pharmaceutical manufacturers lose so much revenue through B2B re-ordering errors. So why are more not...

$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...

Software has transformed every business discipline. After the initial strides made by email, conferencing...

Your customers expect memorable moments at every brand touchpoint. And when you have websites, social...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

Simplify your bank's move to the cloud It takes 8 hours to recreate a lost file, according to TechTarget....

Our useful guide explores how activation campaigns, monetization campaigns, and retention campaigns can...

Any marketer worth their weight in leads knows the benefits of personalization—and yet, a surprisingly...

Intelligent technologies power great customer and employee experiences. Artificial Intelligence (AI)...

It's time to reimagine a new future. The concept of the workplace has changed forever. It's no longer...

Thinking about how to approach talent retention and key your best performers? Download this guide to...

Adobe recently commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study to help...

Building a Digital Infrastructure for the Entire Organization Today's business world increasingly demands...