The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and...

Get customers banking on you with seamless collaboration. The importance of working seamlessly with people...

The seriousness of life during the pandemic has taken its toll. Tired of the mundane and familiar, people...

76% of consumers have permanently changed their buying behaviors (brand switching, cost rationalization,...

A recent study claims that the average cart abandonment rate across sectors is 79.17%, with retail only...

Business and technology leaders at companies large and small, across multiple industries, have identified...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

We surveyed 900 retailers to understand how they handle surges in demand (Black Friday), as well as how...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Every business has one thing in common: the desire to achieve higher revenue and faster growth. But many...

Michaels has always understood the value of personalization. But as the craft retailer's reach has expanded...

Adobe recently commissioned Forrester Consulting to conduct a global survey to understand how digital...

More than 60 percent of CIOs say artificial intelligence (AI) and machine learning will be critical to...

In 2020, the world experienced rapid change in a very short period of time. Delivery methods and channel...