Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often...

Simplify your bank's move to the cloud It takes 8 hours to recreate a lost file, according to TechTarget....

Slack commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What...

Adobe recently commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study to help...

Optimising the checkout experience is one of the most crucial parts of the job as a retailer, but with...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

With every week that passes, our dependency on paper wanes as digital processes are introduced into every...

The accessibility of reaching and consuming content through various touch points has left marketers scratching...

Salesforce is a customer relationship management (CRM) platform in the cloud, offering businesses a single...

Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...

Over the last year retailers have faced unprecedented challenges. The need to rapidly adapt to shifting...

Retail may never be the same. Consumers who were previously averse to online shopping suddenly embraced...

A recent study claims that the average cart abandonment rate across sectors is 79.17%, with retail only...