Customers' expectations have never been higher. We all expect more, especially online. We want experiences...

Investing in great outcomes for customers and employees. The road to exceptional customer service has...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

Why Everything You Thought You Knew about Developing a Pricing Capability is Now Obsolete The 'crawl,...

Webinars are one of the most powerful tools for creating engaging digital experiences that audiences...

Less is more. It's such a simple phrase, and yet it holds so much truth. In the business world, we've...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

2020 was a year where digital experiences, from a production and consumption perspective, were thrust...

Our useful guide explores how activation campaigns, monetization campaigns, and retention campaigns can...

Enterprises in the high-tech industry continue to prioritise market share, revenue growth, cost containment...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...