Marketers have been doing lead generation (the process of creating new contacts) for decades. According...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

MECCA Brands is Australasia's leading beauty retailer and uses its digital and physical presence to curate...

2020 was a year where digital experiences, from a production and consumption perspective, were thrust...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Marketing automation has become a must-have for modern marketing teams. And as a platform that streamlines,...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

5 ways a high-quality eCommerce platform can drive ROI. You'll need to carefully define your customer...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

Interactions between consumers and brands are increasingly playing out across a wide variety of different...

Digital Transformation is the process by which enterprises adapt to or drive disruptive changes in their...

A renewed, and long overdue, focus on retention is finally here. Companies are finding success through...