Salesforce is a customer relationship management (CRM) platform in the cloud, offering businesses a single...

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

A renewed, and long overdue, focus on retention is finally here. Companies are finding success through...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

Investing in great outcomes for customers and employees. The road to exceptional customer service has...

Customer experience isn't just a buzzword. It's a differentiator. With 2.041 billion digital global buyers1...

There comes a point where once campaigns are up and running, it's not about either getting things moving...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

Discover the Game-Changing Benefits of CPQ. What exactly is CPQ software? And how does it translate to...

Why Should I Read The Definitive Guide to Lead Scoring? Lead scoring provides sales with more qualified...

Founded with the intention to make higher education more accessible in Melbourne and regional Victoria,...

About the Report Creative obstacles and opportunities in an evolving workplace. We surveyed 400 US-based...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...