Electronic signatures have gone mainstream. Research for this report found that the technology is now...

De CMS-wereld is veranderd. Voorheen kochten grote bedrijven high-end systemen die ze aan hun wensen...

We analyzed data from three different sources to create the first Global Customer Engagement Review....

For sales and marketing leaders operating in today's hyper-competitive world, their CRM system could...

There's a new paradox in marketing. We present a vision for how marketing leaders can balance trust and...

The rise of marketing technology has in some ways shined a light into areas that were previously hard...

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

Communicating in ways that speak to each individual customer, is what allows brands to build strong relationships....

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

From print to digital, from written to spoken words and beyond, Jysk Fynske Medier (JFM) is the second...

There's been a lot for marketers to lament in the past year—and the imminent reduction in access to...

How can companies maximize their investments and take full advantage of the resources they already have...

Transform your content delivery from an off-the-cuff process, into one seamless, connected journey Your...