This guide gives you the breakdown on warehouse-first analytics, why it's the trustworthy, efficient,...

The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...

As well as increased delivery volumes, ‘COVID sensitization' has led to customers expecting more. Last...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Over the last year retailers have faced unprecedented challenges. The need to rapidly adapt to shifting...

As you are reading this, the entire annual gross domestic product of the United Kingdom is sitting in...

IDC Analyst Brief: From business to nonprofits and government services – organizations cannot afford...

Many marketing professionals fall into the trap of assuming in advance that they know what their customers...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

AI and other analytics technologies are driving incredible innovations and advancements that are making...

In 2020, the world experienced rapid change in a very short period of time. Delivery methods and channel...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...