An easy customer experience is the hallmark of today's most successful support organisations. That's...

You need an end-to-end view of your content lifecycle to meet customer expectations and deliver personalized...

Consumers today have more choices than ever. Often, all it takes is a better online experience, an enticing...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

How can companies maximize their investments and take full advantage of the resources they already have...

The accessibility of reaching and consuming content through various touch points has left marketers scratching...

Customer expectations have increased dramatically over the past decade. Customers now expect brands to...

Sleigh your 2022 holiday marketing efforts with this tree-mendous guide Summer holidays are coming! You...

When personalization isn't paying off and data doesn't help you make sound decisions, it's time to renew...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

In recent years, the role of CIO has evolved to meet a wider set of responsibilities and aspirations....

From print to digital, from written to spoken words and beyond, Jysk Fynske Medier (JFM) is the second...