What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

During a time when companies are racing to turn their physical events into digital experiences, marketers...

The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....

Six ways marketing automation helps prove value and drive success. As a marketer, digital transformation...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

Best practices for delivering content-powered commerce to mobile B2B buyers. Smartphones are everywhere,...

Digital experience personalization is a major priority for global business leaders and investment plans...