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The Digital Public Library is an association that operates and manages the digital services for their...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

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In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

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Marketing has become a bad word. Audiences are tired of the endless spam, calls from SDRs and the onslaught...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

2020 was a year where digital experiences, from a production and consumption perspective, were thrust...