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Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

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Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

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Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

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To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

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Why businesses are consolidating use of a single support solution for both customers and employees. The...

Dans un univers digital où chaque campagne et chaque expérience client peuvent faire l'objet d'un suivi,...