En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

In today's global economy, companies are digitising as quickly as possible in order to remain competitive...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

More and more buyers are looking for a digital experience that not only improves challenges like wait-time...

During a time when companies are racing to turn their physical events into digital experiences, marketers...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

What they want – where and when they want it. That's what customers expect. Vast amounts of customer...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

Dans un univers digital où chaque campagne et chaque expérience client peuvent faire l'objet d'un suivi,...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

Field service technicians are often the only physical point of contact people have after buying a product...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...