In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Field service technicians are often the only physical point of contact people have after buying a product...

During the coronavirus pandemic, the financial services sector became something of an additional emergency...

Deliver better customer experiences – even when the unexpected happens. Delivering a great customer...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

The Digital Public Library is an association that operates and manages the digital services for their...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

See what your brand can accomplish with the right brand management software. These days, brand management...

More and more buyers are looking for a digital experience that not only improves challenges like wait-time...

Customer expectations for the combined brand experience are higher than ever. This puts more pressure...

How can companies maximize their investments and take full advantage of the resources they already have...

Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...