Field service technicians are often the only physical point of contact people have after buying a product...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

Customers choose where to have experiences with your brand. And when they do, they expect to be greeted...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Consumers expect real-time, personalized communication, seamlessly choreographed across the channels...

Creating amazing customer experiences is critical to the success of your business. But implementing the...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Huuuge Games is a mobile games developer and publisher. The company's development efforts have focused...

Learn six best practices of customer service and operations leaders for delivering consistent customer...