Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

During the coronavirus pandemic, the financial services sector became something of an additional emergency...

Dans un univers digital où chaque campagne et chaque expérience client peuvent faire l'objet d'un suivi,...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

Marketing has become a bad word. Audiences are tired of the endless spam, calls from SDRs and the onslaught...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Marketing metrics and analytics—done right—can be a strategic enabler of trust, greater budget, and...

The Digital Public Library is an association that operates and manages the digital services for their...

Best practices for delivering content-powered commerce to mobile B2B buyers. Smartphones are everywhere,...