The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Customer expectations for the combined brand experience are higher than ever. This puts more pressure...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

The Digital Public Library is an association that operates and manages the digital services for their...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

Deliver better customer experiences – even when the unexpected happens. Delivering a great customer...

In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Six ways marketing automation helps prove value and drive success. As a marketer, digital transformation...