RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...

Box and ECM: Key integrations that drive digital transformation Legacy ECM solutions simply can't keep...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

MECCA Brands is Australasia's leading beauty retailer and uses its digital and physical presence to curate...

Self-scanning or Scan and Go shopping experiences were already making steady inroads across Europe entering...

In today's market, customers control the buying journey – a trend that has accelerated with the increased...

With the right technology and tools in place you can do what your competitors aren't doing to make the...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

The world of content management is shifting. Real-time, personalised experiences—like receiving offers...

Für Unternehmen ist es jetzt wichtiger denn je, die digitale Transformation zu beschleunigen. Dass mehr...

Inspired by the sunny days ahead, consumers are eager to take full advantage of the warmer weather by...

Your customers expect memorable moments at every brand touchpoint. But when you have websites, social...

The COVID-19 pandemic has transformed how and where we work. Businesses have had to respond quickly to...

Still using manual sales planning processes? Inefficient, slow, and error-prone planning processes hurt...