Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

Chemical organizations face headwinds on many fronts. Not only has revenue growth stalled, but more disruptors...

More and more buyers are looking for a digital experience that not only improves challenges like wait-time...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

We demand it in all aspects of our daily lives. Wherever we interact – in person or online – we want...

We analyzed data from three different sources to create the first Global Customer Engagement Review....

Technology enables companies to carry out a vast array of marketing-related tasks more efficiently than...

Digital asset management (DAM) systems are becoming a key part of marketing operations infrastructure....

Today's marketers are faced with a landscape that demands genuine human interaction without actually...

RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...

Here's how marketers can connect with customers and prospects wherever they are, using smart data management. These...

Adobe hat Forrester Consulting beauftragt, eine TEI-Studie (Total Economic Impact™) durchzuführen...

Thinking about how to approach talent retention and key your best performers? Download this guide to...

With every week that passes, our dependency on paper wanes as digital processes are introduced into every...