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Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Self-scanning or Scan and Go shopping experiences were already making steady inroads across Europe entering...

Every business has one thing in common: the desire to achieve higher revenue and faster growth. But many...

The supply chain is experiencing a period of significant change. Changing business and customer requirements...

DocuSign provides a contract lifecycle management (CLM) solution that acts as a centralised, cloudbased...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

In heel Europa is de honger van consumenten naar digitale diensten onverzadigbaar. Hoe kunnen juridische...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Learn how brands create, optimize, and deliver personalized experiences at scale. The customer experience...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

In this knowledge brief, we'll analyse how organisations today are modernising sales practices and operations...

Here's how marketers can connect with customers and prospects wherever they are, using smart data management. These...

A recent study claims that the average cart abandonment rate across sectors is 79.17%, with retail only...