The Three Customer Service Megatrends In 2021: Post-Pandemic Customer Service Excellence
The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer experiences and to eliminate repetitive tasks. This crisis also revealed the important role of customer service in acquiring — and keeping — customers.
In its report, Forrester goes in-depth on these key trends, top post-pandemic priorities, and outlines three main customer service trends to watch for in 2021.
Download the full Forrester report and get market trends and insights on how to:
Read More
By submitting this form you agree to ServiceNow contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. ServiceNow web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: B2B, Collaboration, Customer Data, Customer Interaction, Customer Relationship, Customer retention, Technology
More resources from ServiceNow
Customer Workflows Book of Knowledge
The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What it showed is that change can happen in an ...
The 3 stakeholders your customer experience t...
How can you continue to make improvements in spite of unexpected challenges?
Realising customer experience transformation can be challenging ...
Evolving Customer Experience and Expectations...
Delivering a great customer experience is essential in
any business. It drives loyalty, customer retention and,
by extension, revenues ...
