Why Everything You Thought You Knew about Developing a Pricing Capability is Now Obsolete The 'crawl,...

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...

As marketers, we can be a picky bunch. In an effort to put our best foot forward, we often use brand...

It's an exciting time for marketers. In the era of digital transformation—where everyone and everything...

Six ways marketing automation helps prove value and drive success. As a marketer, digital transformation...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

Understanding how to optimize Omni-Channel Order Management is key to your business' success. Today,...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

Marketing metrics and analytics—done right—can be a strategic enabler of trust, greater budget, and...

With the arrival of the new decade came the ultimate catalyst of the digital era. But how are leaders...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

Customer expectations for the combined brand experience are higher than ever. This puts more pressure...

44% of iOS users and 91% of Android users opt in to push notifications, making them the #1 external channel...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...