Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Delivering relevant, timely, personalised customer experiences is no longer just a competitive advantage...

We demand it in all aspects of our daily lives. Wherever we interact – in person or online – we want...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

Marketing automation has become a must-have for modern marketing teams. And as a platform that streamlines,...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

If you are on the hunt for a Digital Asset Management (DAM) solution, you have probably already done...

Field service technicians are often the only physical point of contact people have after buying a product...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

During a time when companies are racing to turn their physical events into digital experiences, marketers...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...