The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Why Everything You Thought You Knew about Developing a Pricing Capability is Now Obsolete The 'crawl,...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Field service technicians are often the only physical point of contact people have after buying a product...

Less is more. It's such a simple phrase, and yet it holds so much truth. In the business world, we've...

Digital experience personalization is a major priority for global business leaders and investment plans...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Huuuge Games is a mobile games developer and publisher. The company's development efforts have focused...

Customers choose where to have experiences with your brand. And when they do, they expect to be greeted...

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

In today's market, customers control the buying journey – a trend that has accelerated with the increased...