Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Six ways marketing automation helps prove value and drive success. As a marketer, digital transformation...

In today's market, customers control the buying journey – a trend that has accelerated with the increased...

Cognitive technologies, also known as artificial intelligence, are perhaps the most transformative of...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...

2020 was a year where digital experiences, from a production and consumption perspective, were thrust...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

Digital experience personalization is a major priority for global business leaders and investment plans...

An eMarketer report estimates that 9 out of 10 B2B companies in the U.S. are now using digital content...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...