Electronic signatures have gone mainstream. Research for this report found that the technology is now...

An easy customer experience is the hallmark of today's most successful support organisations. That's...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

Now is the time to take your digital transformation in a new, more effective direction. At ServiceNow,...

The rise of marketing technology has in some ways shined a light into areas that were previously hard...

There's a new paradox in marketing. We present a vision for how marketing leaders can balance trust and...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Adobe hat Forrester Consulting beauftragt, eine TEI-Studie (Total Economic Impact™) durchzuführen...

5 reasons why you need to go digital right now. Why? Many B2B companies have an 'if its not broke, don't...

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

How can companies maximize their investments and take full advantage of the resources they already have...

Dark social is a significant and growing challenge that marketers need to take seriously. There is a...