Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

2020 was a year where digital experiences, from a production and consumption perspective, were thrust...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

In today's global economy, companies are digitising as quickly as possible in order to remain competitive...

Digital Transformation is the process by which enterprises adapt to or drive disruptive changes in their...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

Marketing metrics and analytics—done right—can be a strategic enabler of trust, greater budget, and...

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...