En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

Understanding how to optimize Omni-Channel Order Management is key to your business' success. Today,...

2020 was a year where digital experiences, from a production and consumption perspective, were thrust...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Marketing has become a bad word. Audiences are tired of the endless spam, calls from SDRs and the onslaught...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

Best practices for delivering content-powered commerce to mobile B2B buyers. Smartphones are everywhere,...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...