Why Everything You Thought You Knew about Developing a Pricing Capability is Now Obsolete The 'crawl,...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Best practices for delivering content-powered commerce to mobile B2B buyers. Smartphones are everywhere,...

Customer expectations for the combined brand experience are higher than ever. This puts more pressure...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

Field service technicians are often the only physical point of contact people have after buying a product...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....

Dans un univers digital où chaque campagne et chaque expérience client peuvent faire l'objet d'un suivi,...

AI and other analytics technologies are driving incredible innovations and advancements that are making...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...