What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Dankzij de digitale transformatie kunnen bedrijven sneller en gemakkelijker zakendoen. Bedrijven hebben...

Let's face it. We're all facing burnout right now. The same old marketing routines are sapping your energy...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

Huuuge Games is a mobile games developer and publisher. The company's development efforts have focused...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Field service technicians are often the only physical point of contact people have after buying a product...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

Experiences need to be where your customers are. And each one needs to connect to the last as part of...

More than ever, enterprise organisations need a 360-degree view of their customers to deliver the kind...