The COVID-19 pandemic has transformed how and where we work. Businesses have had to respond quickly to...

Adobe hat Forrester Consulting beauftragt, eine TEI-Studie (Total Economic Impact™) durchzuführen...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision-makers...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

In this instalment of the Experience Essential series, we show you how you can start delivering the right...

Brands that excel at delivering relevant and personalised customer experiences are leading because they're...

Brands need to take more control over how they engage customers. To make this happen, Marketing and IT...

To truly connect with customers, brands need to work seamlessly across search, social, and eCommerce....

Field service management teams want to keep costs down, while improving their customer service relationships. This...

For as heartfelt of a topic as it is, navigating the world of loyalty technology can be a real pain....