Today's work is more complex, connected,and digital than ever before. Remote employees need to collaborate...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

The supply chain is experiencing a period of significant change. Changing business and customer requirements...

Whatever the size of your organisation, this guide will help you choose, deploy, and optimise a CMS that...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

How IT can help customer service adapt to changing demands in an unpredictable world. Today's customers...

HR is all about serving your people, whether they are shiny new recruits or lifetime employees. But all...

DocuSign provides a contract lifecycle management (CLM) solution that acts as a centralised, cloudbased...

Bei der Entwicklung der Optimierungsstrategie für ihr Website müssen E-Commerce-Experten häufig mit...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

Digital is the New Differentiator. Changing buyer preferences, ever-growing competitive threats, and...

Consumers expect real-time, personalized communication, seamlessly choreographed across the channels...

RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...