This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

We're living in a connected world. Every screen is a window of opportunity, a chance to engage with your...

$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

As in-person events take a backseat to digital experiences, and companies look to maintain momentum without...

More and more buyers are looking for a digital experience that not only improves challenges like wait-time...

Dynamic, scalable and engaging — but you already knew that about webinars. What you didn't know is...

De CMS-wereld is veranderd. Voorheen kochten grote bedrijven high-end systemen die ze aan hun wensen...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

In today's global economy, companies are digitising as quickly as possible in order to remain competitive...

The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....