Advanced and continuously evolving technologies — artificial intelligence (AI), machine learning (ML),...

The supply chain is experiencing a period of significant change. Changing business and customer requirements...

As digital transformation accelerates worldwide, consumers are flocking to the internet for everything...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

People are fed up with technology that makes work harder than it has to be. In fact, Adobe's 2021 State...

Get customers banking on you with seamless collaboration. The importance of working seamlessly with people...

Powering end-to-end insights across customer experience, satisfaction, and cost management. Leading companies...

Dark social is a significant and growing challenge that marketers need to take seriously. There is a...

Data is top of mind for many B2B marketers. But do they have the right data to drive success? For the...

Compared to other formats — from ebooks and blog posts to videos and podcasts — webinars offer the...

Until recently, brands spent a lot of time waiting, Like a fisherman on a lazy summer afternoon, they...

As any marketer can tell you, few things are as effective in the sales process as human-to-human engagement....

Business and technology leaders at companies large and small, across multiple industries, have identified...

This case study describes the effects of deploying Customer Engagement Platform at Converse online store,...