Retail may never be the same. Consumers who were previously averse to online shopping suddenly embraced...

Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

How can you continue to make improvements in spite of unexpected challenges? Realising customer experience...

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

Powering end-to-end insights across customer experience, satisfaction, and cost management. Leading companies...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

Business and technology leaders at companies large and small, across multiple industries, have identified...

The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...