How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

Investing in great outcomes for customers and employees. The road to exceptional customer service has...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Delivering a great customer experience is essential in any business. It drives loyalty, customer retention...

Effective senders of mail employ focus and use data driven analytics to achieve not only effective delivery...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

When the pandemic disrupted every aspect of business and life, telecommunications became nearly as important...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

Intelligent technologies power great customer and employee experiences. Artificial Intelligence (AI)...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers...

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

In recent years, the role of CIO has evolved to meet a wider set of responsibilities and aspirations....

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...