According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Business and technology leaders at companies large and small, across multiple industries, have identified...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

NICE CXone's latest eBook, Knowledge Rocks! is a comprehensive guide to providing clear, accessible,...

When the pandemic disrupted every aspect of business and life, telecommunications became nearly as important...

How can you continue to make improvements in spite of unexpected challenges? Realising customer experience...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

Leading Bank Stops Automated Fraud. Banks and financial institutions focus on driving digital innovation...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...