The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

Leading Bank Stops Automated Fraud. Banks and financial institutions focus on driving digital innovation...

RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value...

Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often...

Business and technology leaders at companies large and small, across multiple industries, have identified...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

One of your biggest opportunities to deliver a superior experience is through customer service, and traditional...

Investing in great outcomes for customers and employees. The road to exceptional customer service has...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

Apple's newest version of its iPhone operating system requires users to opt in to allowing apps to track...