Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often...

The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

Deliver better customer experiences – even when the unexpected happens. Delivering a great customer...

Business and technology leaders at companies large and small, across multiple industries, have identified...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

One of your biggest opportunities to deliver a superior experience is through customer service, and traditional...

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

In recent years, the role of CIO has evolved to meet a wider set of responsibilities and aspirations....

Retail may never be the same. Consumers who were previously averse to online shopping suddenly embraced...

Delivering a great customer experience is essential in any business. It drives loyalty, customer retention...

RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value...