Amplitude is a product intelligence platform that helps teams around the world use their customer data...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

Delivering a great customer experience is essential in any business. It drives loyalty, customer retention...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Apple's newest version of its iPhone operating system requires users to opt in to allowing apps to track...

How can you continue to make improvements in spite of unexpected challenges? Realising customer experience...

$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

Retail may never be the same. Consumers who were previously averse to online shopping suddenly embraced...