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Learn six best practices of customer service and operations leaders for delivering consistent customer...

Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

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When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

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Why businesses are consolidating use of a single support solution for both customers and employees. The...

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Digital Transformation is the process by which enterprises adapt to or drive disruptive changes in their...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

In today's global economy, companies are digitising as quickly as possible in order to remain competitive...