What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Webinars are one of the most powerful tools for creating engaging digital experiences that audiences...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

Marketing metrics and analytics—done right—can be a strategic enabler of trust, greater budget, and...

Customers choose where to have experiences with your brand. And when they do, they expect to be greeted...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Field service technicians are often the only physical point of contact people have after buying a product...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...