Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Let's face it. We're all facing burnout right now. The same old marketing routines are sapping your energy...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

Customer expectations for the combined brand experience are higher than ever. This puts more pressure...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....

See what your brand can accomplish with the right brand management software. These days, brand management...

Dankzij de digitale transformatie kunnen bedrijven sneller en gemakkelijker zakendoen. Bedrijven hebben...

We demand it in all aspects of our daily lives. Wherever we interact – in person or online – we want...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...