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Reinventing work
We're coming off one of the most challenging years in business history. The pandemic forced every company to accelerate transformations that typica...
Introducing Forrester's new study: The Total ...
Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often requires a feat of company-wide coordination....
Reinventing customer service
The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and how best to support the people who do such ...